Order Policy
Effective Date: August 5, 2025
Email: tcheulaphiemarie@gmail.com
Instagram: @martine_kitchen
Order Form: Click here to Order
- How to Place an Order
- You can order by: Filling out our online form:
- Order Here
- Sending a message via Instagram DM: @martine_kitchen
- Emailing us at tcheulaphiemarie@gmail.com
- Please include:
- Full name
- Phone number
- Address (for delivery) or pickup option
- Items and quantities
- Preferred date/time
2. Order Deadlines Same-day orders must be placed before 10 AM - Next-day/future orders: place at least 24 hours in advance
- Bulk or event orders: place 3–5 days ahead
3. Payments We accept: • Zelle • Cash App • Apple Pay • Cash (only for in-person pickup) - Full payment is required to confirm your order. Unpaid orders may be canceled. For Events and Large Orders: A non-refundable deposit is required on the same day you place your order to reserve your date and ingredients. The remaining balance must be paid before the event date.
4. Pickup & Delivery: Pickup is available at an agreed time/location. Delivery is available for a fee, depending on your location. - You will receive confirmation once payment is received.
5. Cancellations & Refunds : Cancel at least 12 hours in advance for a full refund (excluding deposits). - No refunds for same-day cancellations or no-shows.
- If we cancel due to an issue on our side, we will issue a full refund.
6. Allergies & Food Safety : Please inform us of any allergies when placing your order. • We take food safety seriously, but we do not guarantee an allergen-free kitchen.
7. Contact Us tcheulaphiemarie@gmail.com - @martine_kitchen Submit your order here